Privacy Policy

Day of Gratitude is hosted by CityServe Network, Voice of the Veteran and Love Has No Limits (“CityServe,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding the personal information you provide when interacting with the Day of Gratitude website, event registrations, donations, and related services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, protect, and share your information.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Mailing address (street, city, state, ZIP code)
• Telephone number
• Email address

If you make a donation or purchase, we may also collect payment-related information (such as credit card details), which is used solely to process your transaction and issue receipts. CityServe does not store full credit card numbers.

We may also collect limited technical information automatically, such as:

• IP address
• Browser type
• Device information
• Pages visited and interactions with the Services

This data helps us improve site functionality and user experience.

How We Use Your Information

We use personal information to:

• Process event registrations, donations, or purchases
• Issue donation receipts or confirmations
• Communicate event-related updates and organizational information
• Send newsletters or announcements (with the option to opt out at any time)
• Improve and analyze our Services

We do not use your information for unrelated commercial purposes, except as disclosed below regarding official event partners.

Sharing of Information with Official Event Partners

In connection with the Day of Gratitude event, we may share your name and contact information with official Day of Gratitude partners, sponsors, and participating service providers.

These official partners may use your information to communicate with you about:

• Services, resources, or opportunities connected to the Day of Gratitude event; and
• Their broader programs, services, initiatives, or offerings, which may not be directly related to the Day of Gratitude event.

By registering for or participating in the Day of Gratitude event, you acknowledge and agree that your information may be shared with official partners for these communication purposes.

Official partners are responsible for their own privacy practices. Once your information is shared with a partner, their privacy policy will govern how they use and protect your data.

Email Communications & Opting Out

You may unsubscribe from CityServe email communications at any time by:

• Clicking the “unsubscribe” link included in our emails
• Submitting a request through the “Contact Us” page
• Contacting us directly at info@cityservenetwork.com
• Calling our office at (661) 558-4441

If you wish to opt out of communications from an official partner, you must follow that partner’s opt-out process directly.

No Sale of Personal Information

CityServe does not sell or rent your personal information.

Your information is used for internal CityServe operations, shared with official Day of Gratitude partners as described above, or shared with trusted service providers solely to support our Services (such as payment processors or website analytics), under appropriate confidentiality obligations.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information.

Sensitive data (such as payment information) is transmitted using Secure Socket Layer (SSL) encryption.

Access to personal data is limited to authorized personnel and service providers.

While we work diligently to protect your data, no system can guarantee absolute security. We encourage users to exercise care when sharing information online.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. When no longer needed, data is securely deleted, anonymized, or archived in accordance with standard business and legal practices.

Backup copies may be retained for a limited period for business continuity purposes.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Withdraw consent where applicable

Individuals in the European Economic Area (EEA), Canada, California, and other applicable jurisdictions may have additional rights under local data protection laws.

To submit a request, contact:
info@cityservenetwork.com

We may verify your identity before fulfilling certain requests. Requests are typically processed within 30 days, subject to legal limitations.

Cookies & Similar Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Understand user interactions
• Enhance user experience on future visits

You may disable cookies through your browser settings. Doing so may affect certain features of the Services.

Third-Party Analytics

We may use third-party analytics tools (such as Google Analytics) to better understand website usage. These tools may collect information via cookies or similar technologies.

You can limit this data collection by adjusting your browser settings or using available opt-out tools provided by those services.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.

Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact:

CityServe Network
info@cityservenetwork.com
(661) 558-4441

Last Updated: February 11, 2026

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